If there are discrepancies between the offer and these general cancellation and payment terms, the terms of the event-specific offer shall apply.

Cancellation Terms

The terms take effect upon the acceptance of the offer, either in writing or verbally. The basis for the cancellation fee is considered to be the total amount of the offer or the number of participants specified in the offer if the price is tied to the number of participants. The cancellation fee will include the total amount as well as any additional services confirmed on top of the base price.

Cancellations are free of charge if made at least 30 days before the event date.
The cancellation fee is 50% of the total price if cancellation occurs less than 30 days before the event date.
The cancellation fee is 80% of the total price if cancellation occurs less than 15 days before the event date.
The cancellation fee is 100% of the total price if cancellation occurs less than 7 days before the event date.

Payment Terms

Invoicing occurs with a payment term of 14 days or as agreed. Complaints must be made within 7 days of the program date.
If the price of the offer is tied to the number of participants, the minimum billing basis will be the confirmed number of participants at least 7 days prior to the event, unless otherwise agreed.

Other Considerations

Weather conditions are not a valid reason for cancelling an outdoor program except at the organizer’s discretion. If natural conditions make it impossible or dangerous to carry out the agreed program, the organizer has the right to cancel the program. In this case, the cancellation fee is 0 eur. Alternate programs will be negotiated separately, and different, case-specific terms will apply to their invoicing.

Participation in sports or physical activities under the influence of alcohol or other substances is prohibited for safety reasons. The organizer has the right to deny participation in a specific activity or program without compensation if the participant is intoxicated.

We hope that participants will have valid accident insurance either provided by their employer or personally, depending on the nature of the event. For risk categories classified by insurance companies, we will negotiate separate, event- or activity-specific insurances as needed. Our guides will provide activity-specific instructions for safe conduct, and we expect participants to ensure they understand and follow these instructions. Compliance with the provided guidance is the responsibility of the participant.

Fenix Adventures Ltd. /Fenix Ohjelmapalvelut Oy (Business ID 2093370-5) has a statutory liability insurance.
A safety document will be created for each event, which will also be provided to the client upon request.

We hope the client/contact person will provide sufficient information to participants about appropriate attire for the weather and general preparedness for the outdoor program. This will help ensure a successful event.